1. I placed an order but never received an E-Mail.
You will receive an E-Mail when you place your order and another one when your order has dispatched. Check your spam filter, if that is not the case. Otherwise, feel free to contact us via E-Mail: firstname.lastname@example.org. Don’t forget to tell us your full name, so we can help you as fast as possible.
2. How long is the delivery time?
The delivery time for items from the store is 1-3 working days within Germany, 3-5 days within the EU and can take up to 10 working days to the US and other international countries.
Please be patient if your package takes a while to arrive. Should the delivery time exceed our approfimate reference time mentioned above, please be so kind and let us know.
3. Is my delivery already on the way?
Once your order was dispatched from our warehouse, you will receive a separate shipping confirmation that includes a tracking ID so you can easily trace your order online.
4. How can i return my products to you?
In case you want to return your products for whatever reason, you can do so within 14 days of purchase. Please take a look at our terms and conditions, § 5 for more information.